Employee loyalty comes first—then customer loyalty.
Leading Customer Loyalty is a one-day work session for frontline managers to learn the principles and practices needed to win the hearts of employees and their customers. Managers leave with a clear understanding of how to model, teach, and reinforce empathy, responsibility, and generosity.
PARTICIPANTS WILL LEARN TO:
●????? Make genuine human connections.
●????? Listen and communicate with empathy.
●????? Discover the real "job to be done" for customers and employees.
●????? Follow up to learn how to improve and resolve concerns.
●????? Give and receive feedback that builds people up.
●????? Inspire the team to share their best thinking and ideas.
●????? Run effective loyalty team huddles.