Leading Customer Loyalty is a one-day work session for frontline managers to learn the principles and practices needed to win the hearts of employees and their customers. Managers leave with a clear understanding of how to model, teach, and reinforce empathy, responsibility, and generosity.
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PARTICIPANTS WILL LEARN TO:
●????? Make genuine human connections.
●????? Listen and communicate with empathy.
●????? Discover the real "job to be done" for customers and employees.
●????? Follow up to learn how to improve and resolve concerns.
●????? Give and receive feedback that builds people up.
●????? Inspire the team to share their best thinking and ideas.
●????? Run effective loyalty team huddles.
There's a customer service disconnect between executive directives and frontline execution. While many executives talk about the importance of customer loyalty, there is a big disconnect between what CEO’s are saying and what customers are feeling about their companies.?
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Inspire your frontline employees to serve customers in ways that will delight them and increase their loyalty to your organization. This work session trains employees from the inside-out how to delight a much higher percentage of their customers.
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The FranklinCovey ELE helps organizations measure and improve employee loyalty and engagement towards their most important goals. The process begins with a brief Web survey for employees followed by bottom-up action planning to drive organizational change.?
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culture |
education |
culture |
game |
the weather |
Finance |
society |
constellation |
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