FranklinCovey believes the attitudes and behaviors of your employees are the essential ingredients in delighting customers.
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Employees who are loyal to their organization and their supervisors also drive loyalty from the customers they interact with. To transform employees into enthusiastic promoters of your organization, they must have trust in your organization and feel like valued members of a winning team pursuing an important mission.
What’s Different about the FranklinCovey ELE Process? Bottom-Up vs. Top-Down. While we provide an executive summary of the results, the power in the ELE process works through a bottom-up action planning process.
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Using a brief web-based employee survey to measure employee loyalty and engagement we can effectively train supervisors using the survey results to develop custom action plans. By delivering the right tools to help managers identify ways to engage their teams to delight every customer, we can focus on areas of success and opportunities for improvement at all levels of the organization with bottom-up action planning.? ??
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